Returns
You have 30 days from the day it arrives. Email contact@nekurai.com and tell us what happened — there is no form and no account needed.
Who pays return shipping
We doif the fault is ours: what showed up isn't what was pictured or described, or it isn't what we agreed to in an email thread. In that case we also refund the original shipping you paid.
You doif you simply changed your mind. The original shipping isn't refunded then, because it was already spent getting the item to you.
What condition it has to come back in
The same condition it left in, with everything that was in the box. If it comes back used, damaged, or missing parts, we may deduct from the refund for the loss in value — up to half of it, which is the same ceiling eBay applies.
If what comes back is not the item we shipped, we will refuse the refund outright and contact you. This is rare and it is not aimed at you; every one-of-one shop eventually meets it once.
When you get your money
Within two business days of the return reaching us, back to the original payment method. Your bank usually takes a few days more to show it.
What isn’t covered
- Junk Corner / as-is items. Those are sold for parts or repair with no functional promise, and the listing says so before you buy.
- Anything marked “All sales final” on its own page. It is written in the buy box, not buried here.
- Flaws we photographed and described. The photos are the contract — if a scratch is in the pictures and in the flaw list, it arriving with that scratch isn't a fault.
The short version
We would rather under-promise and have you pleasantly surprised than argue about a return. If something is wrong, say so and we will make it right — that is cheaper for us than a bad experience, and we only have one of each thing to sell you.
See also how we grade and privacy.