Frequently Asked Questions
How Nekurai tests, grades, prices, and ships secondhand tech, games, and collectibles. Still have a question? Reach out.
Are these the exact items shown in the photos?
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Yes. Every listing uses real photos of the actual item you'll receive — never stock images. What you see is what ships, or what you pick up.
Do you test every item?
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We inspect and test every item we can power on, and the listing notes what was checked. Items we cannot fully verify are sold as-is and clearly marked "Salvex," "For Parts," or "As-Is."
Why are your prices often lower than eBay?
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Buying direct from nekurai.com skips marketplace fees, so we pass the savings on. Many product pages show the eBay price right next to the lower direct price. Prefer eBay? Most items link to our eBay store too.
Do you offer local pickup?
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Yes — local pickup is available in the Dallas–Fort Worth area (Aubrey, TX 76227). Choose pickup at checkout and we will email you to arrange a time. You must be 18 or older with a valid photo ID.
What does "Salvex" mean?
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Salvex is our label for parts, repair, or as-is items sold at a discount that reflects their condition. They may not power on or may have missing or broken parts. All Salvex sales are final — no returns.
Do modded consoles include games?
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No. We sell modded hardware only. Every modified device ships with no copyrighted games, ROMs, BIOS files, or other copyrighted data. The modification simply enables homebrew and open-source software you legally own.
What is your return policy?
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Most tested items can be returned within 30 days of delivery, provided they are in the same condition as shipped. Items marked Salvex, For Parts, As-Is, or No Returns are final sale.
Do you ship internationally?
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Direct checkout on nekurai.com currently ships within the United States only. International buyers may be able to purchase eligible items through our eBay listings when eBay International Shipping is available.
See full terms in our Buyer Policies.
